Terms of service
1. General provisions
These Terms govern the use of vevehome.com and the relationship between the trader and customers when products are ordered and purchased. By using the website and/or submitting an order, the customer confirms that they have read and accepted these Terms.
2. Trader information
The VeveHome online store is operated by Etropolitan EOOD, company number 200348457, VAT number BG200348457, address: 23 Partizanski St., 2180 Etropole, Bulgaria; email: office@vevehome.com; telephone: +359 899 909 857.
3. Products and prices
VeveHome makes reasonable efforts to keep descriptions, images, specifications, prices and availability accurate and current. Images are illustrative and minor differences may occur. Prices are shown in the currency of the selected market and include applicable taxes unless stated otherwise. Delivery charges are displayed separately before the order is confirmed.
Shopify may automatically convert prices into foreign currencies. The final amount shown at checkout applies. If there is an obvious technical pricing error, we will notify the customer, who may confirm the order at the correct price or cancel it.
4. Orders and conclusion of contract
An order is placed by adding a product to the cart, entering the required information and confirming the order. Before submission, the customer may correct the cart, address, delivery and payment method. An automatic confirmation is sent by email. The sales contract is concluded when VeveHome confirms acceptance or begins fulfilling the order.
We may reject or cancel an order due to lack of stock, incomplete or incorrect data, failed payment, an obvious error, inability to deliver or reasonable suspicion of misuse. Any amount already paid will be refunded.
5. Payment
Depending on the country and delivery method, payment by bank card, cash on delivery or another method displayed at checkout may be available. Card payments are processed by a payment provider; VeveHome does not store full card details. For cash on delivery, payment is made upon receipt. Banks and payment providers may apply their own fees and exchange rates.
6. Delivery
Orders are delivered by the available couriers to an address, office, pickup point or locker. The charge is calculated according to the method, country, address and order characteristics and is displayed before confirmation.
Orders are normally processed within one business day. Delivery times are estimates and may be affected by courier workload, holidays, weather or other circumstances beyond our control. Customers must provide accurate details. Visible damage should be reported to the courier upon delivery and, where possible, recorded in a damage report.
7. Right of withdrawal
A consumer may withdraw from the contract without giving a reason within 14 days after receiving the goods. Before the deadline, an unequivocal statement must be sent to office@vevehome.com, stating the customer’s name, order number, products and contact details. VeveHome will provide return instructions and the return address. The goods must be sent back without undue delay and no later than 14 days after notification.
The customer may inspect the product only as necessary to establish its nature, characteristics and operation and is liable for diminished value caused by additional handling. Direct return costs are borne by the customer, except where the return results from our error, a defect or non-conformity.
8. Refunds
Following a valid withdrawal, we refund payments received, including the cost of the least expensive standard delivery, without undue delay and no later than 14 days after notification. We may withhold the refund until the goods are received or evidence of dispatch is provided. Refunds are made using the original payment method unless otherwise agreed. For cash-on-delivery orders, we will request the details required for repayment.
9. Exceptions to withdrawal
The right of withdrawal does not apply in cases provided by law, including goods made to order or personalised, and sealed goods that cannot be returned for health protection or hygiene reasons after being unsealed, where the legal conditions are met.
10. Complaints and legal guarantee
A complaint concerning a defect, damage, missing item or non-conformity may be sent to office@vevehome.com. It is helpful to provide the order number, a description and photographs where relevant. Failure to provide photographs does not limit statutory rights.
We will offer the remedy required by applicable law, such as bringing the goods into conformity, replacement, price reduction, termination and refund, or another lawful remedy. Statutory consumer rights are not restricted by these Terms.
11. Use and safety
Products must be used for their intended purpose and in accordance with instructions. VeveHome is not liable for damage caused by misuse, failure to follow instructions, improper maintenance or unauthorised modification, except where the law provides otherwise. For food-preparation products, customers are responsible for proper storage, handling and cooking of food. Recipes are for information only.
12. Intellectual property
Texts, photographs, graphics, logos, layout, recipes and other content are protected. Personal, non-commercial use is permitted, but copying, publication or commercial use without permission is prohibited.
13. Personal data and cookies
Personal data processing is described in the Privacy Policy. Information about cookies and consent controls is provided through the relevant website section or cookie banner.
14. Liability and force majeure
VeveHome is liable within the limits of applicable law and is not liable for delay or failure caused by events beyond its reasonable control. Nothing in these Terms limits rights or liability that cannot legally be limited.
15. Complaints and disputes
For questions, complaints or disputes, contact office@vevehome.com or +359 899 909 857. We will seek an amicable solution. Consumers may also contact the Bulgarian Consumer Protection Commission and applicable alternative dispute resolution bodies. Information is available at kzp.bg.
16. Applicable law
The laws of the Republic of Bulgaria and applicable European Union law apply. Consumers habitually resident in another country retain the mandatory protection provided by the law of that country where applicable. Disputes are determined by the competent court under the applicable rules.
17. Amendments and contact
VeveHome may update these Terms following legal or operational changes. A new version applies to orders placed after publication. Existing contracts remain governed by the version applicable when the order was placed unless the law requires otherwise.
Contact: Etropolitan EOOD, 23 Partizanski St., 2180 Etropole, Bulgaria; email: office@vevehome.com; telephone: +359 899 909 857.
Last updated: 12 August 2026.