Terms and Conditions
These General Terms and Conditions govern the relationship between VeveHome, an online store at vevehome.com, and customers who use the site and place orders through it.
Merchant Details
Merchant: Etropoliton Ltd.
Company ID (EIK): 200348457
VAT Number: BG200348457
Address: 2180 Etropole, 23 Partizanski Str.
Email: office@vevehome.com
Phone: +359 899 909 857
By using the site and submitting an order, the customer confirms that they are familiar with these General Terms and Conditions.
Orders
The customer can browse products on the site and place an order by adding selected products to the cart and completing the order.
After placing an order, the customer receives a confirmation to the provided email address, if one has been supplied. The confirmation contains basic information about the ordered products, price, delivery method, and payment method.
VeveHome reserves the right to contact the customer to clarify order details, including address, phone number, delivery method, or product availability.
If a product is out of stock, the customer will be notified. In such a case, the customer can choose a substitute product, wait for new stock, or cancel the order.
Prices and Payment
All prices on the site are stated in euros, including VAT, unless explicitly stated otherwise.
Payment can be made by card or cash on delivery, where this option is available for the chosen delivery method.
For cash on delivery payments, the amount is paid upon receipt of the shipment.
Delivery
We deliver orders via courier to an office, locker, or address according to the available options when completing the order.
The delivery cost is calculated automatically based on the chosen delivery method, address, and the weight of the products in the cart.
We usually process orders within 1 business day. Orders placed on Saturday, Sunday, or a public holiday are processed on the next business day.
The delivery time depends on the chosen courier and location. In most cases, delivery is made within 1-2 business days after order processing.
The customer is obliged to provide accurate delivery details and a valid contact phone number. Incorrect or incomplete data may delay or prevent delivery.
Right of Withdrawal and Return
The customer has the right to withdraw from an online purchase within 14 days of receiving the goods.
To exercise their right of withdrawal, the customer must notify VeveHome in writing by email at office@vevehome.com before returning the goods.
After notifying of withdrawal, the customer must return the goods within 14 days.
The goods must be returned in good commercial condition, without signs of use beyond what is necessary to ascertain the nature, characteristics, and proper functioning of the product.
The costs of returning the goods are borne by the customer, unless the return is due to an error by VeveHome or a defective/non-conforming product was received.
Amounts for returned orders are refunded within the statutory period after receiving the notice of withdrawal, and VeveHome may withhold reimbursement until the returned goods are received or proof of their dispatch is provided.
Reimbursement is made by the same method as payment, unless otherwise agreed by the parties.
Complaints
The customer has the right to file a complaint in case of non-conformity, defect, or damage to a purchased product.
A complaint can be sent to office@vevehome.com, with the customer providing the order number, a description of the problem, and, if possible, photos of the product.
In case of a valid complaint, VeveHome will offer a solution as appropriate: replacement, repair, price reduction, refund, or another solution in accordance with applicable law.
All goods are covered by a legal guarantee of conformity according to current Bulgarian legislation.
Liability
VeveHome makes efforts to ensure that the product information on the site is accurate and up-to-date. Technical errors, inaccuracies, or differences in colors and visualization due to device and screen settings may occur.
VeveHome is not liable for delays caused by the courier company, incorrectly provided data by the customer, force majeure circumstances, or other reasons beyond the merchant's control.
Personal Data
VeveHome processes customers' personal data solely for the purposes of receiving, processing, delivering, and servicing orders, as well as for fulfilling legal obligations.
More information about the processing of personal data is provided on the "Privacy Policy" page.
Changes to the General Terms and Conditions
VeveHome has the right to change these General Terms and Conditions. The current version is published on the vevehome.com website.
For each order, the General Terms and Conditions that were in effect at the time the order was placed apply.
Disputes
In the event of a dispute, the parties will strive to resolve it amicably and in good faith.
If the dispute is not resolved amicably, it shall be referred for resolution by the competent Bulgarian court in accordance with applicable law.
Contact
For questions, orders, returns, or complaints, you can contact us at:
Email: office@vevehome.com
Phone: +359 899 909 857